Finnish VIP Account Managers - Online Gaming Industry

This role is open to UK and EU Residents 

Are you seeking a new and exciting challenge in the vibrant world of online gaming? Our client is a rapidly expanding company, deeply rooted in the online gaming sector, offering you the chance to take a leading role in shaping their future.

This is an opportunity to work at the forefront of online marketing and software development, in a business built on passion and commitment to delivering top-tier online casino entertainment to players worldwide.

Our client’s flat organisational structure fosters innovation, ensuring that new ideas can be implemented swiftly without unnecessary barriers.


About the Role: VIP Account Manager (Finnish Speaking)

As a VIP Account Manager, you will be a key part of a global team, dedicated to ensuring that high-value clients have access to some of the most cutting-edge online casinos available. In this fast-paced and dynamic environment, your enthusiasm for online gaming will be a valuable asset in delivering a unique and engaging experience to top-tier customers.

The role welcomes individuals from across the globe to join an international team of professionals, and fluency in Finnish is essential.

Key Responsibilities:

Manage and nurture relationships with VIP customers, acting as their go-to contact to ensure they receive a premium gaming experience.

 Boost engagement with VIPs by promoting tailored offers and exclusive incentives, all within regulatory guidelines.

 Reactivate dormant accounts by engaging past VIP clients and handling queries related to promotions and banking.

Organise personalised gifts and bespoke events to deepen relationships with key customers, elevating their experience.

Identify high-value customers and ensure they are provided with a welcoming and rewarding journey.

Maintain consistent and high-quality communication, adhere to brand standards, and comply with all relevant legislation and regulations, managing risks effectively in your area of responsibility.

You will play a crucial role in retaining VIP customers, ensuring their satisfaction, and driving revenue for the business.

 

Skills & Qualifications:

Fluency in Finnish is mandatory.

Strong English skills are beneficial.

Excellent organisational and communication skills.

Strong analytical abilities and experience working with numbers.

Proficiency in Microsoft Office tools.

While prior experience in the online gaming industry is not essential, a proven track record of managing customer relationships or project portfolios is highly desirable.

Strong time management and prioritisation skills, with the ability to multitask and meet deadlines.


Desired Behavioural Competencies:

A creative thinker with a talent for finding innovative solutions.

Strong interpersonal skills and the ability to build lasting relationships.

Experience in customer service or account management is advantageous.

A commercial mindset, with experience in marketing, sales, or communication.

Confident and outgoing, comfortable communicating via phone and email.

Skilled in persuasion and negotiation.

Adaptability and resilience to thrive in a fast-changing environment.

Determination to meet targets and deliver results.


This is a fantastic opportunity to join a dedicated team, grow with the company, and expand your career in the fast-paced world of online gaming. If you're ready to make an impact in a thriving industry, apply now and be part of a team that strives to deliver exceptional gaming experiences.